RACHEL C. DOMBROSKI
1625 Silverbow Street SE Residence: (616) 813-3145
Caledonia, Michigan 49316 Email: rcdombroski@gmail.com
PROFESSIONAL QUALIFICATIONS
Procurement Specialist with experience in purchasing, customers, project and retail management. Experience includes supervision, strong price negotiation and managing vendor relations. Considered an effective problem solver with creative ideas for product applications. Well-developed analytical and planning skills, combined with the ability to coordinate groups of people to meet organizational goals. Self-motivated leader and team player recognized for the ability to organize multiple projects and identify strategic business trends. Strong interpersonal skills, public speaking experience and effective communication are combined with a successful background in sales, customer support, procurement, program redesign and implementation. Proficient in LotusNotes, Word, Excel, PowerPoint, forecasting and planning systems.
PROFESSIONAL HISTORY
AMWAY GLOBAL, Ada, Michigan 2000 – 2009
Buyer 9/2003-8/2005 and 6/2006-7/2009
• Managed responsibilities for developing, procurement, and execution for product lines.
• Developed and implemented strategic marketing plans highlighting industry trends, sales history, and merchandise strategy achieving corporate goals within established deadlines.
• Identified key market trends by attending trade shows.
• Maintained and cultivated 150+ vendor relationships while negotiating costs and effectively problem solving to identify equitable solutions.
• Directed comprehensive responsibilities for setting pricing, catalog pagination, margin, revenue, proofing copy, procurement, and forecasting resulting in staying within budget constraints and profitability.
• Sourced and procured product by successfully implementing vendor relationship processes resulting in increases of offerings and profitability for women’s fashion, outerwear, accessories, intimates, luggage, bedding, and bath categories.
• Attended trade shows as product specialist for corporate divisions.
Gift and Incentive Program Developer 8/2005-6/2006
• Researched other companies and attended trade shows resulting in the redesign and successful launch of a new gift and incentive program in 2006 which was recognized as unique, consumer-driven, and consumer-friendly in the marketplace.
• Managed project responsibilities for key program components including gift card redemption.
• Established selling framework and low-risk opportunity for retail profits resulting in confident, credible and successful customers.
• Presented new gift and incentive program to groups as large as 500 and worked expos across national channels as the gift and incentive specialist.
• Served as product specialist and trainer for employees.
Customer Support Supervisor 9/2000-9/2003
• Managed work responsibilities for 40 direct reports, 6 indirect reports, and partnered with other supervisors to foster positive work relationships leading to goal achievement.
• Excelled in adapting to changing environment and multi-tasking several demands simultaneously.
• Ensured excellence in customer service for customers and worked on maintaining or lowering costs while increasing.
• Wrote staff reviews and individual development plans in addition to providing ongoing performance coaching and positive feedback.
• Skilled conflict resolution.
• Improved staff skills, process improvements and worked with customers through effective interpersonal communication.
• Developed reference manual for new supervisors and worked on process improvements for team coordinators.
• Managed large function for external customers.
• Handled escalated calls and resolved to equitable customer and corporate satisfaction.
CASUAL CORNER, Grand Rapids, Michigan 1998 – 2000
Store Manager
• Directed a staff of 50 direct reports establishing performance objectives, evaluating performance and balancing schedules with employee request for personal time-off.
• Managed internal sales service for largest district, single site store.
• Exceeded prior year annual sales objectives each month and reported record breaking volume in 1999.
• Assisted district manager for staff training purposes and was selected for training
with district manager for career advancement.
• Ranked #2 in the country with first time shoes sales.
• Increased traffic conversion from 11% in 1998 to an average of 18% in 2000.
THE LIMITED Grand Rapids, Michigan 1993 – 1998
Store Manager
• Handled responsibilities for staffing, training, planning, and scheduling.
• Displayed merchandise across retail floor commensurate with excellent advertising and marketing objectives.
• Implemented 3 week management training programs ensuring top qualified store employees.
• Maintained everyday store operations earning recognition for outstanding service.
• Maintained highest average dollar district sale and average units.
EDUCATION
BS, Business Administration, Marketing
Central Michigan University, Mount Pleasant, Michigan
Served as President of the Russian Exchange Program and
Special Events Coordinator for Phi Chi Theta
